Delivery & Refunds

Currently, We only deliver within the Kitchener, Waterloo & Cambridge area. Please give us a call to check if we can deliver to your location.

Express orders get processed within 30 minutes and will be delivered within 2 hours. All Normal orders placed before 5:00PM will be delivered between 5:30PM to 9:00PM on the same day. However, Orders placed after 5:00PM shall be carried forward for next day.

Order below $49.99 (before Tax) will be charged a flat rate of $6.99

Order above $49.99 (before Tax) will be charged a flat rate of $5.99

Order above $99.99 (before Tax) will be charged a flat rate of $4.99

Order above $199.99(before Tax) FREE Delivery.

In case you received a damaged or expired product, you are entitled for a free return/replacement in-store within 48 hours of Delivery. Holidays Exempted.

NOTE: We do not cover liability for dairy or frozen items shipped through Canada Post delivery.

Orders can only be cancelled if done within 30 minutes of placing the order. For more help please feel free to give us a call.

Orders & Substitutions

Please call the store within 30 minutes of placing the order to arrange for any new items to be added to your order.

Please call the store within 30 minutes of placing the order to arrange for any items to be removed from your order.

In case we aren't able to provide you with items that are out of stock, we will choose the closest product in terms of type and price to replace the existing item with.

We will give you a call to check if the replacement item is accepted by you.

If you are unhappy about a replacement, we will remove that item from your order and deduct that amount from your final bill.

Customer support

(519) 783-1711

Send an email

info@theindianbasket.ca